Privacy policy
Last updated: October 26, 2026
What we process
Account data (name, email, company), the lead lists our customers upload, call records, call recordings, transcripts, messages, and usage data needed to bill and secure the service.
Customer data
Lead lists, recordings, transcripts and messages belong to our customer. We process them only to provide the service our customer configures. Each customer's data is kept separate from every other customer's data. We do not sell personal data.
AI processing
Answering-machine detection, transcription, call scoring and AI assistance run on servers we operate or on processors under contract. One customer's calls are never used to show content to another customer.
Service providers
We use providers for network delivery and security (Cloudflare), telephony and messaging carriers, and payments (PayPal). They receive only the data they need for their task.
Opt-outs
If you receive a call or a message sent with Voicento and want no more contact, reply STOP to a text or ask the caller to remove you. The number is added to that customer's do-not-call list.
Retention and security
Data is kept while the customer's account is active and deleted after it closes, unless the law requires us to keep it longer. Data is encrypted in transit to our network edge, and access is limited to staff who need it.